Creating a Ticket

To create a new support ticket:

1. Click Tickets in the navigation menu
2. Click the Create Ticket button
3. Choose the Department that best fits your issue
4. Enter a brief Subject that describes your question or problem
5. Write your Message with as much detail as you can -- the more context you provide, the faster staff can help
6. Click Submit

Your ticket is created immediately and the department's staff are notified.

Viewing Your Tickets

Head to the Tickets page to see all your open and closed tickets. You can switch between viewing your open tickets and your closed ones using the filter buttons at the top.

Each ticket in the list shows the subject, department, status, and when it was last updated. If there's a new reply you haven't seen yet, you'll see a New indicator.

Replying to a Ticket

Open any ticket to see the full conversation. To reply, type your message in the text box at the bottom and click Send Reply. Staff will be notified of your response.

Ticket Statuses

Closing a Ticket

When your question has been answered or your issue is resolved, you can mark your ticket as Resolved. You'll have the option to add a final message before closing it.

Once a ticket is resolved or closed, no new replies can be added. If you need to follow up on the same issue, you can always open a new ticket.

Flagging a Message

If someone sends a message in a ticket that you think is inappropriate, you can flag it for review. Click the flag icon on the message and provide a brief reason. The moderation team will review the flagged message and take action if needed.