STG - LighthouseMC Website

User Handbook

Getting Help

How to reach out to staff and get support when you need it.

If you ever run into a problem or have a question, Lighthouse has a few ways to get in touch with staff. Members with an account can use the support ticket system, and anyone -- including guests -- can reach us through the Contact Us form.

Pages

Support Tickets

How the support ticket system works and when to use it.

Creating and Replying to Tickets

Step-by-step guide to creating a support ticket and managing replies.

Contacting Us Without an Account

How to send a message to Lighthouse staff before you have an account.

Your Conversation Thread

How to check staff replies and send follow-ups after contacting us.